Last updated 10 October 2026.

This policy explains cancellations and refunds for weekly subscriptions sold by Benjamin trading as IN TIME FITNESS, ABN 34 841 455 156, DUNS 740654883, 12 Diamond Dr, Cardigan Village VIC 3352. Email info@timefitness.com.au. Phone +61 420 126 738. Consumer guarantees under the Australian Consumer Law apply in addition to this policy and cannot be excluded.

Change of mind

Memberships renew every week. If you change your mind, cancel in My Account or email info@timefitness.com.au before the next weekly charge. We will not take that charge. We do not refund the current week only because it was unused.

When you are entitled to a remedy

You are entitled to a remedy if the service fails a consumer guarantee. Examples include a session that was paid for and not provided, or a service not delivered with due care and skill. Contact us and tell us what failed. Where the failure is major, you may cancel and seek a refund of the failed service. Where it is not major, we may resupply the session within a reasonable time.

Private hours and classes

Give us as much notice as you can. We will move a private hour once in a period if you tell us at least 12 hours before the start. A missed hour inside 12 hours is used, unless we cancelled or you were unwell and told us before the start.

How to ask

Email info@timefitness.com.au with your name, the plan, the charge date, and what you are asking for. We reply within 5 business days.